Service Delivery Manager Interview Questions. I stay calm under pressure and handle it well. Talk the interviewer through a policy you developed, structuring your answer around these recognized steps.

How to handle best in stressful and demanding customer for quality focus ? They are in charge of a variety of tasks, such as leading project teams, rectifying reliability issues, monitoring progress, tracking kpis, and managing budgets. Customer first and sense of urgency is main goal to make customer updated with focus.